Refund policy
Return & Refund Policy
At Petale Comfy, we want you to be satisfied with your purchase.
Returns
We offer a 7-day return policy. You have 7 days after receiving your order to request a return.
To be eligible for a return:
- The item must be unused and in the same condition you received it.
- It must include original tags and packaging.
- Proof of purchase or receipt is required.
How to Start a Return
To request a return, contact us at:
Return address:
Building 40 - Sakan Misr, El Shorouk City, Cairo, Egypt
Please do not send items back without contacting us first.
Damaged or Wrong Items
Please inspect your order once received. If your item is damaged, defective, or incorrect, contact us immediately so we can solve the issue quickly.
Non-Returnable Items
We do not accept returns for:
- Personalized or custom products
- Perishable goods
- Sale items
- Gift cards
Exchanges
To exchange an item, please return the original item first, then place a new order for the desired product.
Refunds
Once we receive and inspect your return, we will notify you about the refund approval.
If approved:
- Refunds will be sent to your original payment method.
- Processing may take up to 10 business days depending on your bank or payment provider.
If you have not received your refund after 15 business days, please contact us at: